Support
If you're interested in our services or if you have a question, get in touch below.

Tenant

If you are a tenant, please use the following contact details.

01494 304060

support@rentcertainty.co.uk

Agent/ Landlord

If you are a Letting Agent or a Landlord, please use the following contact details.

01494 304060

support@rentcertainty.co.uk

FAQ'S

How does Rent Certainty's guarantee service work, and what steps are involved for tenants?

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Rent Certainty's guarantee service simplifies the rental process by offering an alternative to personal guarantors. The steps include reviewing and signing a counter indemnity, paying the guarantee fee (equivalent to 4 weeks' rent), and having Rent Certainty countersign the document. This activates your guarantee, providing you with the assurance needed to secure your desired rental property.

Is Rent Certainty's service available for all types of rental properties, and in different locations?

Yes, Rent Certainty's service is designed to cater to a wide range of rental properties across various locations. Whether you're looking for an apartment, house, or other rental property, Rent Certainty can be applied to help you secure your ideal home.

What is the cost of Rent Certainty's service, and how does it compare to finding a personal guarantor?

Rent Certainty's service comes at a cost of just 4 weeks' rent, providing you with a budget-friendly solution. Comparatively, finding a personal guarantor could involve time-consuming negotiations and potential financial commitments from your guarantor.

What role does Rent Certainty play in the tenant screening process, and how does it contribute to the overall security of the rental agreement?

Rent Certainty plays a pivotal role in enhancing the tenant screening process by collaborating with Tenancy360, a trusted partner that offers thorough tenant referencing on a pay-as-you-go model. This partnership helps mitigate the risks associated with rent defaults and lease violations, offering a comprehensive solution to ensure reliable and responsible tenants for landlords.

What type of support or assistance does Rent Certainty offer to letting agents and landlords during the implementation and ongoing use of the service?

Rent Certainty is committed to providing comprehensive support to letting agents and landlords throughout the implementation and ongoing use of our service. We can set up training calls to run over the process and are always on hand to help with any queries or requests.

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